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XGS2300 (SFOS 18.5.1 MR-1-Build326) Crash / Unrepsonsive Firewall in HA when changing RED Interface

Hi,

I got an brand new XGS2300 Cluster (active-passive)at on of our customers which six SD-RED 60 connected. When making changes to one of the RED tunnels (every tunnel has two VLANs in access mode, drop tagged associated) the update of the interface will make the web interface and everything else unresponsive (the firewall will work though).

When connecting via SSH I can disable HA and get to the webinterface again but whenever I restart the device it will get stuck completely (display is lit with nothing on it) and only plugging the power cable will work.

Shutting down the auxiliary device before changing anything on the RED interfaces will work without problems, so I have to shut down the auxiliary every time when making changes to a RED interface.

Is this a known problem or is there a way to get the restart working without pulling the power in such a situation?



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  • Hi,

    this is something that is currently fixed in 18.0 MR6 only

    You will have to wait for 18.5 MR2

    Eventually you can get a private pre-fix from support. They installed the pre-fix for us as we were on 18.0 MR5 and MR6 has not yet been released.

    "der Fix für NC-70783 wird in der 18.5 MR2 enthalten sein. Diese ist für Ende November/Anfang Dezember vorgesehen (Änderungen vorbehalten)."

    You can refer to our Case Number 03540279

    Workaround is to restart the HA SLAVE immediately after the RED change

  • Thanks for the information, I will wait for the MR2 release then.

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