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What does the message in the post mean?

rfcat_vk over 3 years ago

Hi,

please don't say it is obvious, it is not obvious because there is no reference to what safiware needs updating.

For current version pease see signature.

Ian

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0 LuCar Toni over 3 years ago

There should be an alert in Central itself. Check the Central console about the appliance affected.

Basically this means, one of your firewall has an old version running, which will be not supported due the EOL Announcement earlier this year: see: https://community.sophos.com/sophos-xg-firewall/b/blog/posts/end-of-life-eol-announcement-for-sophos-xg-firewall-os-firmware-v17-5
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0 rfcat_vk over 3 years ago in reply to LuCar Toni

Hi,

the error message does not make sense, I only have one firewall registered in CM and that is running the latest version of XG. Yes, I checked that article. CM continually shows an expired licence and has done for sometime.

Ian
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0 rfcat_vk over 3 years ago in reply to LuCar Toni

I will check, the service is showing dead in the GUI.

Maybe a restart might shake it up a bit. I will try when I have exclusive access.

Ian
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0 rfcat_vk over 3 years ago in reply to rfcat_vk

I restarted the XG, no change but GUI performance is very slow. I had not made any changes to the configuration recently, so which one of the automatic updates has upset my XG?

Ian
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0 rfcat_vk over 3 years ago in reply to rfcat_vk

Great, I rolled back to the previous version of V18.5.1 and broke the CM registration. Tried to reregister and that failed. Also the heartbeat service is still broken. Rolled forward and the registration restored automatically and heartbeat is still broken.

Also the GUI is not updating correctly or quickly, so which of the firmware updates broke my XG.

Looks like I might need to rebuild the XG, what a pain. Not happy.

Ian

Update:- 5 minutes after rollback the CM registration failed.
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0 LuCar Toni over 3 years ago in reply to rfcat_vk

How old is your installation? Check the logs.
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0 rfcat_vk over 3 years ago in reply to LuCar Toni

The current version had been up for over 50 days before yesterday's restart.

Ian
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0 LuCar Toni over 3 years ago in reply to rfcat_vk

I mean the history of this appliance.
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0 rfcat_vk over 3 years ago in reply to LuCar Toni

The hardware is about 5 years old. The logs don't show much in the way of useful details.
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0 FormerMember over 3 years ago in reply to rfcat_vk

Hey Ian,

Could you share the access-ID via DM so that I can take a look at the appliance logs and see what's happening there?
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0 rfcat_vk over 3 years ago in reply to FormerMember

Hi DeveshhM,

I will via a PM. I am in the middle of building a replacement int with all new hardware and use the latest ISO. I will be building all the configuration using exported components from the current XG and usng different network setup.

Pease let me know when you have finished your examination and if you want me to wait before implementing then new XG?

Ian
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0 rfcat_vk over 3 years ago in reply to rfcat_vk

Hi,

the new build is a failure from my attempt to use a 10gb/s chip. So I need to find a 10gb/s compatible chip for the XG.

ian
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0 rfcat_vk over 3 years ago in reply to rfcat_vk

Hi,

the new build is a failure from my attempt to use a 10gb/s chip. So I need to find a 10gb/s compatible chip for the XG.

ian
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