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Backups Not working on the sophos XG 18.0.5 on new version or the older verison/Sophos XG 18.0.5 Firmware version needed

Muhammad Waqas1

The backups we got on the emails are of 18.0.5 version but when we tried to restore it on 18.0.1 its showing error even with correct passwords for encryption and master storage side.

'invalid backup files or invalid passwords'

We are searching for the 18.0.5 firmware versions of the Sophos XG firewall to download and then upload it on to new machine. As we tried the scenario of going backward on the 18.0.5 version on the VM machine and restored the backup successfully .

Is there any link that we can have the 18.0.5 firmware version to download.

Please help.



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  • 0

    Hi,

    I suggested you start a support case in the PMs, but as a home user your support is the forums.

    Please follow DeveshM advice and try the upgrade.

    Ian

  • 0 in reply to rfcat_vk

    THESE ARE THE LAN 2 LAN SUBNETS OF SITE 2 SITE IPSEC VPN ON THE SOPHOS SIDE.AFTER THE UPGRADE ONLY 172.21.0.0/24 IS ABLE TO COMMUNICATE WITH 172.30.0.8/30 SUBNET BUT THE OTHER SUBNET 172.21.0.0/24 IS NOT TALKING WITH 172.17.0.0/24 SUBNET..EVERYTHING IS RIGHT ON THE NETWORK SIDE , NOTHING IS CHANGED AS WE DONT SEE ANY LOGS FOR THE PROBLEMATIC SUBNET 172.17.0.0/24 FROM THE SOPHOS SIDE AND NEITHER FOR THE PINGING SUBNET 172.30.0.8/30. SO WHATS THE POSSIBLE ISSUE IS THE RESTORE IS NOT RESTORED PROPERLY ON THE SOPHOS SIDE.SO HOW TO RESOLVE THIS ISSUE AS ONE SUBNET IN TRANSFERING OVER THE IPSEC TUNNEL WHILE THE OTHER SUBNET IS NOT GETTING OVER THE IPSEC TUNNEL .

    IS IT ANY THING WITH THE NEWER VERSION OF THE SOPHOS 18.5.1 BUILD ? AS THE SAME LAN 2 LAN SUBNETS ARE WORKING ON THE 18.0.5 XG FIRMWARE.

    HELP NEEDED

Reply
  • 0 in reply to rfcat_vk

    THESE ARE THE LAN 2 LAN SUBNETS OF SITE 2 SITE IPSEC VPN ON THE SOPHOS SIDE.AFTER THE UPGRADE ONLY 172.21.0.0/24 IS ABLE TO COMMUNICATE WITH 172.30.0.8/30 SUBNET BUT THE OTHER SUBNET 172.21.0.0/24 IS NOT TALKING WITH 172.17.0.0/24 SUBNET..EVERYTHING IS RIGHT ON THE NETWORK SIDE , NOTHING IS CHANGED AS WE DONT SEE ANY LOGS FOR THE PROBLEMATIC SUBNET 172.17.0.0/24 FROM THE SOPHOS SIDE AND NEITHER FOR THE PINGING SUBNET 172.30.0.8/30. SO WHATS THE POSSIBLE ISSUE IS THE RESTORE IS NOT RESTORED PROPERLY ON THE SOPHOS SIDE.SO HOW TO RESOLVE THIS ISSUE AS ONE SUBNET IN TRANSFERING OVER THE IPSEC TUNNEL WHILE THE OTHER SUBNET IS NOT GETTING OVER THE IPSEC TUNNEL .

    IS IT ANY THING WITH THE NEWER VERSION OF THE SOPHOS 18.5.1 BUILD ? AS THE SAME LAN 2 LAN SUBNETS ARE WORKING ON THE 18.0.5 XG FIRMWARE.

    HELP NEEDED

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