I'm troubleshooting some messaged that were marked as spam by the Sophos but the Mail Log does not list the reason the messages are blocked. The Sophos mail log Sohos Mail logs only show. DATE, SATATUS,SENDR,RECIPIENT,SUBJECT,SIZE. We check for everything RBL, DKIM, etc. Can they show REASON for [SPAM] prepend? 2021-09-29 11:37:41 Delivered news=domain.net@ ... user@mydomain.com [SPAM] Your notes for the day . . . 66 KB 2021-09-29 11:29:26 Delivered user.name@domain.com user2@ my domain .com [SPAM] COVID LEVEL . . . 10 KB 2021-09-29 11:27:56 Delivered 0100017c32cff888-4c1 ... user3@ my domain .com [SPAM] Click Here F. . . 4 KB What's the recommended troubleshooting step?

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Sophos Mail logs should list Reason for marking as spam.

I'm troubleshooting some messaged that were marked as spam by the Sophos but the Mail Log does not list the reason the messages are blocked.
The Sophos mail log

Sohos Mail logs only show. DATE, SATATUS,SENDR,RECIPIENT,SUBJECT,SIZE.

We check for everything RBL, DKIM, etc.

Can they show REASON for [SPAM] prepend?

2021-09-29 11:37:41	Delivered	news=domain.net@ ...	user@mydomain.com	[SPAM] Your notes for the day . . .	66 KB
2021-09-29 11:29:26	Delivered	user.name@domain.com	user2@mydomain.com	[SPAM] COVID LEVEL . . .	10 KB
2021-09-29 11:27:56	Delivered	0100017c32cff888-4c1 ...	user3@mydomain.com	[SPAM] Click Here F. . .	4 KB

What's the recommended troubleshooting step?

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BAlfson over 4 years ago in reply to SoMoney +1

Hi and welcome to the UTM Community! These are lines from the Mail Manager, not from the SMTP Proxy log which you can find in the 'Logging & Reporting' area. There, you can see what SASI considered spammy…

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0 SoMoney over 4 years ago

Hate to do it but for now, we'll just have to whitelist the source domain until we can figure out a way to determine which test failed to mark the email(s) as spam...
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0 BAlfson over 4 years ago in reply to SoMoney

Hi and welcome to the UTM Community!

These are lines from the Mail Manager, not from the SMTP Proxy log which you can find in the 'Logging & Reporting' area. There, you can see what SASI considered spammy about a message flagged as spam.

Cheers - Bob

NOTE: My answer was for UTM, not XG.

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 4 years ago in reply to SoMoney

Hi and welcome to the UTM Community!

These are lines from the Mail Manager, not from the SMTP Proxy log which you can find in the 'Logging & Reporting' area. There, you can see what SASI considered spammy about a message flagged as spam.

Cheers - Bob

NOTE: My answer was for UTM, not XG.

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 SoMoney over 4 years ago in reply to BAlfson

Thanks for the reply!
I'm running the latest Sophos XG fw, I do not see a "Logging & Reporting"
What am I missing here?
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0 BAlfson over 4 years ago in reply to SoMoney

Moving this thread to the XG Community.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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