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XG cant Sync Licences - SSL error - SSL-CA regen didnt helped....

DanielKöhler

hi,

i have the problem, that i cant Sync the XG to the Sophos Servers... We have a valid Network Protection Sub, but its deactivated probably because the sync isnt working.

I already checked the web for help and did this log in the ad.shell. It really looks like an SSL error

According to help for this error, I regenerated the Certificate for the SSL and resynct the Time - still not working. 

can someone help me?



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    Try to fill out the Default Cert. It is not normal, that this cert is empty. Likely a Umlaut in the data caused this issue. The data of Default cert is fetch by MySophos. If you have a Umlaut in the city or your name (like in the community) the data cannot be used for a certificated. 

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  • 0

    Try to fill out the Default Cert. It is not normal, that this cert is empty. Likely a Umlaut in the data caused this issue. The data of Default cert is fetch by MySophos. If you have a Umlaut in the city or your name (like in the community) the data cannot be used for a certificated. 

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