fwcm-heartbeatd issue

Question

Hello Sophos Family, 
 Its Hakan from Turkey. 
 I have fwcm-heartbeatd issue on HA structure (aux firewall). 
 AUXILARY FIREWALL SS: 
 
 PRIMARY FIREWALL SS: 
 
 I have 2 firewall with HA structure. Primary one registered to sophos central on central synchronization Auxilary firewall not before HA. 
 After HA I've got an issue fwcm-heartbeatd. How can I fix this and get firewall running properly? 
 This is a remote site so I dont want to choose to remove HA structure firstly but If I havent any option I will make it. 
 
 Thanks and Regards.

LuCar Toni · Accepted Answer

You should delete the firewall from the Central once and register the entire Cluster. This issue appears most likely, because the second note was not properly registered to Central.

Hakan Başer · Answer

We fix the fwcm-heartbeatd issue. I want to share it with yours too. I just deregister Primary Firewall from Sophos Central. When I deregister firewall administration panel following I could registered again. Firewall got registration and HA structure made both of them together.

fwcm-heartbeatd issue

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