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Sophos Central Firewall Reporting

Hello,

I am having trouble with scheduling reports and getting PDF's.  We have Firewall reporting license Advanced + Extreme and the license is applied.  I can not schedule reports or get pdf's see the red error messages in the lower right every time I try and get a PDF

The slider for scheduling reports is greyed out as well.  Not sure why.

Creating a template for the last 7 days, then when I run the report it defaults to the last 24 hours.  If I switch to the last 7 days again and generate the report there is LESS data in the longer report... That in-and-of itself seems really weird.



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Parents
  • Hello there,

    Thank you for contacting the Sophos Community.

    It does look like you’re the Super Admin, and that you have the license applied to this specific firewall (Blue bottoms).

    If the issue still occurs please open a case with support to have this investigated, when opening the case, provide if you are able to click and the option to Download via PDF, CSV, HTML, and if the reports generate under Schedule Reports.

    Also try using incognito mode or a different browser to rule out a cache issue.

    Regards,

Reply
  • Hello there,

    Thank you for contacting the Sophos Community.

    It does look like you’re the Super Admin, and that you have the license applied to this specific firewall (Blue bottoms).

    If the issue still occurs please open a case with support to have this investigated, when opening the case, provide if you are able to click and the option to Download via PDF, CSV, HTML, and if the reports generate under Schedule Reports.

    Also try using incognito mode or a different browser to rule out a cache issue.

    Regards,

Children
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