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Sophos XG330 - 18.5.1 - HA (Active-Passive) - Primary - Webinterface Admin extrem slow and not all informations show

Dennis Kortmann

Hello Community,

three days ago we installed the update to 18.5.1 on our XG330.
 This is in the HA (Active-Passive). The days after that it ran without any problems.

As of today, the admin web interface is extremely slow and not all informations show. But the user portal works without any problems.
I have already tried to solve the problem with this command via SSH, but the admin web interface remains extremely slow.

service tomcat: restart -ds sync
service apache: restart -ds sync

Did anyone have an idea? Thank you in advance for your support.

When I log on to the Auxiliary at the Admin Web Interface with the user "admin", it works at normal speed and I see everything.



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  • 0

    Workaround: I was able to solve the problem first by performing a "switch to passive device" in the HA. The system is now running normally again, including the admin portal.

  • 0 in reply to Dennis Kortmann

    Do you have another HA Cluster in your network? SFOS uses a virtual MAC for HA. Sounds like you were not on the correct appliance, causing this issue in the first place. By switching, the primary released the HA. 

    If you have timeout issues, check the connection between A and P Appliance. 

  • 0 in reply to LuCar Toni

    please check the system logs for admin changes shortly before this timestamp:

    Sep 15 06:45:09 ssh: connect to host hapeer port 22: Connection refused

    It looks like you have some HA related issue with CSC and maybe this started after a specific Admin change - this is eventually reproducible by the same change again. The behaviour reminds me of our fight against the NC mentioned above.

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  • 0 in reply to LuCar Toni

    please check the system logs for admin changes shortly before this timestamp:

    Sep 15 06:45:09 ssh: connect to host hapeer port 22: Connection refused

    It looks like you have some HA related issue with CSC and maybe this started after a specific Admin change - this is eventually reproducible by the same change again. The behaviour reminds me of our fight against the NC mentioned above.

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