XG Home Edition v18 - ReportDB Dead?

Question

Hi, 
 When I logged into my XG Home Edition tonight I noticed the console had flagged the ReportDB service as dead. I havent logged on since I did the upgrade from SFOS 18.0.4 MR-4 to SFOS 18.0.5 MR-5-Build586 a few weeks ago - at the time of the upgrade I didn't notice a problem after the firewall restarted - so not sure if this is related or not. https://mobdro.bio/ 
 Anyway, went through KB-000035777 and it appears that in this state, I should contact the Sophos support team - unfortunately with the home edition, I don't think that's an option. Disk space is all good on the box. 
 Just wondering if anyone had any thoughts on how to resolve

Prism · Answer

You won't be able to contact the support team with a home license. 
 Your best bet right now is to update to v18.5 MR1, or at least make a backup and do a clean installation if necessary. 
 Also, did you check if there's any information on the logs? It's located at /log/reportdb.log

emmosophos · Answer

Hello Saskeuch, 
 Thank you for contacting the Sophos Community. 
 Adding to what Prism, has mentioned, you can also try https://support.sophos.com/support/s/article/KB-000035779?language=en_US 
 There&rsquo;s going to be an outage of 10 - 20 minutes. 
 Regards,

XG Home Edition v18 - ReportDB Dead?

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