Sophos Central down ?

cannot confirm this. central is currently resolving here (Central Europe) to:

Name:    central.sophos.com
Addresses:  108.128.58.193
          52.19.159.251
          34.255.132.48

Page is loading normally and not slow.

C:\Users\feist>ping central.sophos.com

Ping wird ausgeführt für central.sophos.com [108.128.58.193] mit 32 Bytes Daten:
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.

Ping-Statistik für 108.128.58.193:
Pakete: Gesendet = 4, Empfangen = 0, Verloren = 4
(100% Verlust),

No other internet issues seen  ...

the server does not respond to ping so this is normal.

I would check TLS Scanning and Webfilter Logs on your XG for central Requests. Are they really not blocked or using a default block* rule?

*=this appears as green +allowed in our logs but actually is blocked. Only visible by the Rule ID

It appears that central.sophos.com drops ICMP traffic (probably as a DDoS mitigation measure) -- the site still works here, despite ICMP being dropped.

I will add, though, that from our primary connection (in the US) I do see higher latency than usual on some hops on the way to AWS ... maybe you're seeing some sort of internet connectivity issue between your ISP and AWS (at least the AWS region that your Central account is in.

Thanks.

Split tunnel with local breakout in the home office.

Used to work here as well

tested homeoffice (unitymedia cable) and office (several other providers), no problems detected.

tested homeoffice (unitymedia cable) and office (several other providers), no problems detected.