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XG Home firewall will not register

I've install the XG home on a standa-alone PC.  Trying to run down two remaining problems.  The first is that the device doesn't want to register.  When I log into it, I get the screen to complete the registration.  It has my Home Edition serial number pre-populated, and I cannot change it.  When I click "continue", I get the little spinning pinwheel for a few moments, then nothing.  No error message is displayed, but neither does it progress to the admin console.  I have to choose "I do not wish to register at this time" to get to the console

I've checked that time & time zone is correct.

I've made sure firmware is updated (18.0.5 MR-5 Build 586)

Connectivity is OK.  I can do diagnostic pings & name resolution over the WAN interface, and LAN clients can access the internet

I SSH'd in and looked at the license .log file.  These are the last couple lines:

INFO      Aug 21 15:48:58 [4154111424]: certificate_signing_request() : response : {"errorCode":"ITSERVICELAYER_PROVIDER_REQUEST_ERROR","message":"Device must be activated and registered","statusCode":400,"trackingId":"1f3ee41b-9d40-4b0b-8dee-6119e4f22489"}

ERROR     Aug 21 15:48:58 [4154111424]: Certificate signing Failed : Device must be activated and registered...:(
ERROR     Aug 21 15:48:58 [4154111424]: certificate signing request() : parsing failed...

Am I stuck trying to re-install?



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Top Replies

  • You should see a directory to a certificate folder. Try to move the files in there to another folder and reboot the appliance. Sometimes this helps.

    This occurs most likely, if you try to use the same serialnumber, which you already have activate. So is the old serialnumber still online? 

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