Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

AP55C deactivated after contact with XG-firewall

Hi,

At the moment we are running an UTM/SG310 firewall I am currently preparing a XG310 firewall for our company network. On the SG310 we had 8 AP55C connected. Yesterday I disconnected the SG and instead temporarily connected the XG to our network to see, what is already working and what not.

Since I reconnected the SG, everything works as expected again, except for all of the AP55s. They are all listed, but as "deactivated" in wireless protection section.

Is there a feasible way to get them working again? I already read that there is no "reset button"... Restarting an AP does not help either.

Thank you for any advice! Here is a part of the ever-recurring live-log entries for wireless protection:

2021:08:15-10:48:42 utm-1 awed[32520]: [A4002xxxxxxxxxx] AP55C from 192.xxx.xx.xx:38905 identified as A4002xxxxxxxxxx
2021:08:15-10:48:42 utm-1 awed[32520]: [A4002xxxxxxxxxx] (Re-)loaded identity and/or configuration
2021:08:15-10:48:42 utm-1 awed[32520]: [A4002xxxxxxxxxx] Corrupt payload. Device may have wrong key. MD5 of the key is 140394223959a8d1620c50a09c773a84. Delete device to re-register it.
2022:03:19-12:18:45 A4002xxxxxxxxxx aweclient[1002]: facility_awed.c (258) Error while reading data from awed.
2022:03:19-12:18:45 A4002xxxxxxxxxx aweclient[1002]: json_messages.c (546) Error while reading data from awed.
2022:03:19-12:18:45 A4002xxxxxxxxxx aweclient[1002]: Cloudclient not found on ubus.
2022:03:19-12:18:45 A4002xxxxxxxxxx aweclient[1002]: aweclient.c (822) Magic IP not found.
2022:03:19-12:18:45 A4002xxxxxxxxxx aweclient[1002]: aweclient.c (2514) Cannot find a magic IP in configuration, retry later.
2022:03:19-12:18:45 A4002xxxxxxxxxx aweclient[1002]: aweclient.c (2567) Error in getting new configuration. Reconnecting (20)
2022:03:19-12:18:45 A4002xxxxxxxxxx aweclient[1002]: aweclient.c (2688) Failed to configure device.
2022:03:19-12:18:45 A4002xxxxxxxxxx aweclient[1002]: Closing log...


This thread was automatically locked due to age.
Parents
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    I'm moving this thread to correct Sophos(XG) Firewall forum.

    Ensure that latest 'AP Firmware' pattern is installed(SYSTEM > Backup & firmware > Pattern updates).

    If the latest pattern is installed then try deleting inactive AP from the access points list and add it again from the Pending list.

Reply
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    I'm moving this thread to correct Sophos(XG) Firewall forum.

    Ensure that latest 'AP Firmware' pattern is installed(SYSTEM > Backup & firmware > Pattern updates).

    If the latest pattern is installed then try deleting inactive AP from the access points list and add it again from the Pending list.

Children
No Data