XG firewall failing to import users from AD

Question

Hi, 
 Anybody know where to start looking when importing users from AD is failing? The groups are importing fine, I have verified that there are users in the groups I am attempting to add, but the users never import.

FormerMember · Answer

Hi Brian Straka , 
 Thank you for reaching out to the Community! 
 Did you try to authenticate users against User Portal or Captive Portal? The users are imported the first time they authenticate with the firewall. 
 See the following document for more information: 
 
 Group membership behavior with Active Directory 
 
 Thanks,