Hello, I am trying to register for Sophos Central synchronization again, but it keeps giving me the error of "Temporary error while accessing Sophos Central, please try again". In the past this Sophos XG 115 had already been successfully registered and then de-registered.
But now he seems to have problems. Obviously, the credentials are correct and try to register other Sophos.
I am attaching below the log that I recovered from /log/sophos-central.log, thanks to those who can help me.
Regards Christian
LOG
2021-08-12 11:14:10 INFO central-register[15693]:87 main:: - Registering at Sophos Central HUB [https://utm.cloud.sophos.com/api/utm] to get an access code
2021-08-12 11:14:13 WARN API.pm[15693]:115 SFOS::Common::Central::API::send_request - $VAR1 = bless( {
'_request' => bless( {
'_uri' => bless( do{\(my $o = 'utm.cloud.sophos.com/.../code, 'URI::https' ),
'_headers' => bless( {
'::std_case' => {
'if-ssl-cert-subject' => 'If-SSL-Cert-Subject'
},
'user-agent' => 'libwww-perl/6.13',
'authorization' => 'Basic Y2hyaXN0aWFuLmZhbGNvbmVAdXBncmFkZXNybC5jb206M2NoMHNwMTAwM1BteDgwOCE='
}, 'HTTP::Headers' ),
'_uri_canonical' => bless( do{\(my $o = 'utm.cloud.sophos.com/.../code, 'URI::https' ),
'_method' => 'GET',
'_content' => ''
}, 'HTTP::Request' ),
'_content' => '',
'_rc' => 400,
'_headers' => bless( {
'x-frame-options' => 'DENY',
'location' => 'not.used.local/
'vary' => [
'Origin',
'Access-Control-Request-Method',
'Access-Control-Request-Headers'
],
'x-content-type-options' => 'nosniff',
'client-ssl-socket-class' => 'IO::Socket::SSL',
'content-length' => '0',
'cache-control' => 'no-store,no-cache,must-revalidate,max-age=0;',
'date' => 'Thu, 12 Aug 2021 09:14:13 GMT',
'client-ssl-cert-issuer' => '/C=BE/O=GlobalSign nv-sa/CN=GlobalSign RSA OV SSL CA 2018',
'connection' => 'close',
'strict-transport-security' => 'max-age=31536000',
'set-cookie' => 'SESSION=M2M1MjMzMzAtOTg1ZS00ZTU3LThlZTMtMzgwMDIyNDNlMzZk; Domain=sophos.com; Path=/; HttpOnly; SameSite=Lax',
'client-response-num' => 1,
'::std_case' => {
'set-cookie' => 'Set-Cookie',
'client-ssl-cert-issuer' => 'Client-SSL-Cert-Issuer',
'x-frame-options' => 'X-Frame-Options',
'strict-transport-security' => 'Strict-Transport-Security',
'client-date' => 'Client-Date',
'client-ssl-socket-class' => 'Client-SSL-Socket-Class',
'client-response-num' => 'Client-Response-Num',
'x-content-type-options' => 'X-Content-Type-Options',
'client-ssl-cert-subject' => 'Client-SSL-Cert-Subject',
'content-security-policy' => 'Content-Security-Policy',
'x-xss-protection' => 'X-XSS-Protection',
'client-peer' => 'Client-Peer',
'client-ssl-cipher' => 'Client-SSL-Cipher'
},
'client-date' => 'Thu, 12 Aug 2021 09:14:13 GMT',
'client-ssl-cert-subject' => '/C=GB/ST=Oxfordshire/L=Abingdon/O=SOPHOS LIMITED/CN=*.api-upe.p.hmr.sophos.com',
'content-security-policy' => 'frame-ancestors \'none\'',
'server' => '-',
'client-ssl-cipher' => 'ECDHE-RSA-AES128-SHA256',
'content-type' => 'application/x-www-form-urlencoded;charset=UTF-8',
'x-xss-protection' => '1',
'client-peer' => '34.255.132.48:443'
}, 'HTTP::Headers' ),
'_protocol' => 'HTTP/1.1',
'_msg' => ''
}, 'HTTP::Response' );
2021-08-12 11:14:13 INFO API.pm[15693]:118 SFOS::Common::Central::API::send_request - HTTP::Request failed due to a SSL verification error
2021-08-12 11:14:13 INFO central-register[15693]:113 main:: - Connecting to Sophos Central HUB [https://utm.cloud.sophos.com/api/utm] failed for the 1 time. Retry in a second.
2021-08-12 11:14:16 WARN API.pm[15693]:115 SFOS::Common::Central::API::send_request - $VAR1 = bless( {
'_request' => bless( {
'_uri' => bless( do{\(my $o = 'utm.cloud.sophos.com/.../code, 'URI::https' ),
'_headers' => bless( {
'::std_case' => {
'if-ssl-cert-subject' => 'If-SSL-Cert-Subject'
},
'user-agent' => 'libwww-perl/6.13',
'authorization' => 'Basic Y2hyaXN0aWFuLmZhbGNvbmVAdXBncmFkZXNybC5jb206M2NoMHNwMTAwM1BteDgwOCE='
}, 'HTTP::Headers' ),
'_uri_canonical' => bless( do{\(my $o = 'utm.cloud.sophos.com/.../code, 'URI::https' ),
'_method' => 'GET',
'_content' => ''
}, 'HTTP::Request' ),
'_rc' => 400,
'_content' => '',
'_headers' => bless( {
'x-content-type-options' => 'nosniff',
'client-ssl-socket-class' => 'IO::Socket::SSL',
'x-frame-options' => 'DENY',
'location' => 'not.used.local/
'vary' => [
'Origin',
'Access-Control-Request-Method',
'Access-Control-Request-Headers'
],
'cache-control' => 'no-store,no-cache,must-revalidate,max-age=0;',
'date' => 'Thu, 12 Aug 2021 09:14:16 GMT',
'content-length' => '0',
'client-response-num' => 1,
'::std_case' => {
'set-cookie' => 'Set-Cookie',
'x-frame-options' => 'X-Frame-Options',
'client-ssl-cert-issuer' => 'Client-SSL-Cert-Issuer',
'strict-transport-security' => 'Strict-Transport-Security',
'client-date' => 'Client-Date',
'client-response-num' => 'Client-Response-Num',
'x-content-type-options' => 'X-Content-Type-Options',
'client-ssl-socket-class' => 'Client-SSL-Socket-Class',
'client-ssl-cert-subject' => 'Client-SSL-Cert-Subject',
'content-security-policy' => 'Content-Security-Policy',
'x-xss-protection' => 'X-XSS-Protection',
'client-peer' => 'Client-Peer',
'client-ssl-cipher' => 'Client-SSL-Cipher'
},
'client-date' => 'Thu, 12 Aug 2021 09:14:16 GMT',
'client-ssl-cert-issuer' => '/C=BE/O=GlobalSign nv-sa/CN=GlobalSign RSA OV SSL CA 2018',
'connection' => 'close',
'strict-transport-security' => 'max-age=31536000',
'set-cookie' => 'SESSION=ZWY3ZTYyMmEtZGJkOC00MWVkLTkwMjAtZTRiMjVjNmM5OTNi; Domain=sophos.com; Path=/; HttpOnly; SameSite=Lax',
'client-ssl-cipher' => 'ECDHE-RSA-AES128-SHA256',
'content-type' => 'application/x-www-form-urlencoded;charset=UTF-8',
'x-xss-protection' => '1',
'client-peer' => '34.255.132.48:443',
'content-security-policy' => 'frame-ancestors \'none\'',
'client-ssl-cert-subject' => '/C=GB/ST=Oxfordshire/L=Abingdon/O=SOPHOS LIMITED/CN=*.api-upe.p.hmr.sophos.com',
'server' => '-'
}, 'HTTP::Headers' ),
'_protocol' => 'HTTP/1.1',
'_msg' => ''
}, 'HTTP::Response' );
2021-08-12 11:14:16 INFO API.pm[15693]:118 SFOS::Common::Central::API::send_request - HTTP::Request failed due to a SSL verification error
2021-08-12 11:14:16 INFO central-register[15693]:113 main:: - Connecting to Sophos Central HUB [https://utm.cloud.sophos.com/api/utm] failed for the 2 time. Retry in a second.
2021-08-12 11:14:19 WARN API.pm[15693]:115 SFOS::Common::Central::API::send_request - $VAR1 = bless( {
'_rc' => 400,
'_content' => '',
'_protocol' => 'HTTP/1.1',
'_headers' => bless( {
'client-date' => 'Thu, 12 Aug 2021 09:14:19 GMT',
'::std_case' => {
'content-security-policy' => 'Content-Security-Policy',
'client-ssl-cert-subject' => 'Client-SSL-Cert-Subject',
'x-xss-protection' => 'X-XSS-Protection',
'client-peer' => 'Client-Peer',
'client-ssl-cipher' => 'Client-SSL-Cipher',
'set-cookie' => 'Set-Cookie',
'x-frame-options' => 'X-Frame-Options',
'client-ssl-cert-issuer' => 'Client-SSL-Cert-Issuer',
'strict-transport-security' => 'Strict-Transport-Security',
'client-date' => 'Client-Date',
'client-response-num' => 'Client-Response-Num',
'client-ssl-socket-class' => 'Client-SSL-Socket-Class',
'x-content-type-options' => 'X-Content-Type-Options'
},
'client-response-num' => 1,
'set-cookie' => 'SESSION=MTk1MjVmMDgtNGQwMy00M2EwLTlmY2UtNzNlNjNiNzdmZjg5; Domain=sophos.com; Path=/; HttpOnly; SameSite=Lax',
'strict-transport-security' => 'max-age=31536000',
'client-ssl-cert-issuer' => '/C=BE/O=GlobalSign nv-sa/CN=GlobalSign RSA OV SSL CA 2018',
'connection' => 'close',
'client-peer' => '34.255.132.48:443',
'x-xss-protection' => '1',
'content-type' => 'application/x-www-form-urlencoded;charset=UTF-8',
'client-ssl-cipher' => 'ECDHE-RSA-AES128-SHA256',
'server' => '-',
'client-ssl-cert-subject' => '/C=GB/ST=Oxfordshire/L=Abingdon/O=SOPHOS LIMITED/CN=*.api-upe.p.hmr.sophos.com',
'content-security-policy' => 'frame-ancestors \'none\'',
'client-ssl-socket-class' => 'IO::Socket::SSL',
'x-content-type-options' => 'nosniff',
'vary' => [
'Origin',
'Access-Control-Request-Method',
'Access-Control-Request-Headers'
],
'location' => 'not.used.local/
'x-frame-options' => 'DENY',
'date' => 'Thu, 12 Aug 2021 09:14:19 GMT',
'cache-control' => 'no-store,no-cache,must-revalidate,max-age=0;',
'content-length' => '0'
}, 'HTTP::Headers' ),
'_msg' => '',
'_request' => bless( {
'_uri' => bless( do{\(my $o = 'utm.cloud.sophos.com/.../code, 'URI::https' ),
'_headers' => bless( {
'::std_case' => {
'if-ssl-cert-subject' => 'If-SSL-Cert-Subject'
},
'user-agent' => 'libwww-perl/6.13',
'authorization' => 'Basic Y2hyaXN0aWFuLmZhbGNvbmVAdXBncmFkZXNybC5jb206M2NoMHNwMTAwM1BteDgwOCE='
}, 'HTTP::Headers' ),
'_uri_canonical' => bless( do{\(my $o = 'utm.cloud.sophos.com/.../code, 'URI::https' ),
'_method' => 'GET',
'_content' => ''
}, 'HTTP::Request' )
}, 'HTTP::Response' );
2021-08-12 11:14:19 INFO API.pm[15693]:118 SFOS::Common::Central::API::send_request - HTTP::Request failed due to a SSL verification error
2021-08-12 11:14:19 INFO central-register[15693]:118 main:: - Connecting to Sophos Central HUB [https://utm.cloud.sophos.com/api/utm] failed 3 times. Exiting
2021-08-12 11:14:19 ERROR Tools.pm[15693]:87 SFOS::Common::Central::Tools::report_status - EAGAIN: Temporary error while accessing Sophos Central or Sophos Central indentity could not be verified.
^C
XG105_XN03_SFOS 17.5.16 MR-16-Build830#
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