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Sophos XG all endpoints showing missing heartbeat

BrentMagnant

Good afternoon,

I have an XG 230 18.0.5 in an HR pair.

Yesterday it decided that all endpoints would show as missing heartbeats. I de-registered and re-registered in Central and now they are all showing connected. Why would that have happened?

Maybe related... yesterday the https and SSH access went offline as well. The only way we were able to regain access was to power cycle both units in the HA pair. It happened again this AM, so I am working on that. No errors in the log, no errors with HA.

Thoughts?

Thanks, Brent



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    sounds strange. I would expect the two issues are related. Some internal service has probably crashed. I suggest you collect all logs in /log folder and store them for later analysis in a support case (collect from both devices separately). some get overwritten really fast.

    don't you find anything in the fwcm_heartbeatd.log in the time it happened?

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  • 0

    sounds strange. I would expect the two issues are related. Some internal service has probably crashed. I suggest you collect all logs in /log folder and store them for later analysis in a support case (collect from both devices separately). some get overwritten really fast.

    don't you find anything in the fwcm_heartbeatd.log in the time it happened?

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