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Avoid Sophos XG Home

Joyce Taylor

I have used Sophos XG Home for years mostly because it was the only solution I could find that would block P2P file sharing to avoid legal hassles from guest users and visitors.

However, their software has really gone downhill since v16 of the firmware. It is almost completely unusable because of instability.

On top of that, the community isn't allowed to discuss actual problems.. anything disparaging is deleted and censored.

So if you post looking for assistance you will get responses mythdhr like:

  1. your hardware is bad

  2. your wan link is bad or unstable

  3. troubleshooting next-gen firewalls is difficult

But really, a firewall product should work out of the box with default settings..



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    I hear your frustration when it seems like a manufacturer is blaming easy things. "Are you sure your device is plugged in?" and such. By the same token, you'd be surprised how often it really is something like it's not plugged in.

    In this case, you've loaded v15 and configured it the same as v16+ and it runs reliably now? Not asking if it used to run reliably on v15 back in the day: your hardware or ISP could have degraded or other things changed -- bad ethernet cable shifted slightly and now has intermittent issues, etc, etc. Has the minimum hardware requirement changed for v16+? Maybe your hardware is fine, as far as it goes, but is no longer sufficient.

    Not sure what your "out of the box with default settings" means. That makes me begin to suspect that your "instability" might actually be something related to your settings, which might do different things in V16+. By "instability" do you mean freezes and crashes? Totally agree that those should never happen, regardless of settings. But it does seem to push the discussion towards unexpected behavior -- which could well be settings-related -- rather than actual bugs.

    So a little clarification would be helpful, if you want to resolve the issue.

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  • 0

    I hear your frustration when it seems like a manufacturer is blaming easy things. "Are you sure your device is plugged in?" and such. By the same token, you'd be surprised how often it really is something like it's not plugged in.

    In this case, you've loaded v15 and configured it the same as v16+ and it runs reliably now? Not asking if it used to run reliably on v15 back in the day: your hardware or ISP could have degraded or other things changed -- bad ethernet cable shifted slightly and now has intermittent issues, etc, etc. Has the minimum hardware requirement changed for v16+? Maybe your hardware is fine, as far as it goes, but is no longer sufficient.

    Not sure what your "out of the box with default settings" means. That makes me begin to suspect that your "instability" might actually be something related to your settings, which might do different things in V16+. By "instability" do you mean freezes and crashes? Totally agree that those should never happen, regardless of settings. But it does seem to push the discussion towards unexpected behavior -- which could well be settings-related -- rather than actual bugs.

    So a little clarification would be helpful, if you want to resolve the issue.

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