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Blocked website messages page not loading

Matthew Georgalas

Hi everyone.  I am configuring a XG430 and I'm unable to get the webpage to load that shows the messages when a website is blocked.  I see it is trying to load a page with the internal IP of the firewall (10.10.5.1:8090/.../po, but ultimately it says the site cannot be reached.

I am also unable to load the login page of the firewall via the browser using the 10.10.5.1 address, but I am able to ping it.

Any help is appreciated.  Thank you.



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  • in reply to Matthew Georgalas +1 suggested

    Hello Matthew,

    Adding to what Dirkkotte mentioned, it seems you’re using some type of authentication, looks like the page is redirecting to the Captive Portal.

    Make sure:

    1. You have installed the SecurityAppliance_SSL_CA certificate in the computers 

    2. In the Firewall rule that this traffic is hitting, does Match Known users also have Use Web Authentication for unknown users selected?

    3. Is the Captive Portal enable for the LAN zone? System >> Administration >> Device Access >> Local Service ACL >> Captive Portal

    Regards,

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