Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 27 subscribers
  • Views 435 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XG135 18.0.3 MR3 Upgrade with HA

JTM

When attempting to upgrade to MR4 from MR3 in the past the upgrade crashed out and would not complete.  I worked with support and we rolled back.  I was advised not to upgrade from MR3 to MR4 as there were issues with HA upgrades.  Is it currently safe to upgrade to MR5 from MR3 or would it be better to wait for 18.5 MR1?



This thread was automatically locked due to age.
Parents
  • 0

    Please define "crash". There are customers running a "faulty" configuration for months and all upgrades results in more faulty configuration. Sometimes, a clean installation and backup/restore results in a better solution. 

    So please be specific in "crashed out". 

  • 0 in reply to LuCar Toni

    During the upgrade the unit basically stopped in the process of upgrading and would not move forward...got stuck in a boot loop.  We had to get into the console and revert back to MR3.  The support person from Sophos said the issue was with how Sophos was dealing with upgrading the Quick HA config I think it was.  The HA was configured by the book.  This is not exactly what they said but the gist of what I got from the Sophos support person was....yeah don't touch the MR4 upgrade with HA.  Here is the case number 03546264.

Reply
  • 0 in reply to LuCar Toni

    During the upgrade the unit basically stopped in the process of upgrading and would not move forward...got stuck in a boot loop.  We had to get into the console and revert back to MR3.  The support person from Sophos said the issue was with how Sophos was dealing with upgrading the Quick HA config I think it was.  The HA was configured by the book.  This is not exactly what they said but the gist of what I got from the Sophos support person was....yeah don't touch the MR4 upgrade with HA.  Here is the case number 03546264.

Children
No Data