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Subnet to WAN traffic with incomprehensible behavior

Hello everyone,

i'm stuck with a problem on our XG with a real "weird" behavior and i'm close to believe that the XG is malfunctioning.

I've created a new subnet in our network to separate telefon traffic. So basically the new subnet needs to be able to do two things:

1. route to the client network (for softphone functionality) -> works fine

2. subnet to WAN and back to the telefone provider (static IP port 5060 SIP traffic) for testing it can reach any IP and additional ICMP for testing.

I've tested the behavior on a windows and a linux machine in the subnet with the same problem so i would exclude a os configuration problem.


Problem:

When i use the console to ping something (8.8.8.8 f.e.) it will timeout no response

When i Open the Browser on the same Server to https://8.8.8.8 it works fine

when i watch the livelog on the Firewall i can see the "working" packets pass. The ping packets won't even show up in the XG

Does anyone got a similar problem? If possible i want to avoid a restart because it would have impact on productivity 

Kind regards



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