Hi all,
I recently installed Sophos XG Firewall Home Edition, and had trouble during initial setup. The device indicated it had activated successfully, but on the next page it gave me the following error:
As such, registration continues to be incomplete and the licensing will not sync.
console> system diagnostics show version-info
Serial Number: xxxxxxxxxxxxW09
Device-Id: 29c0ecff-c79c-4ee2-97bb-e57410be7220
The serial listed is listed with an associated license in MySophos.
An examination of the licensing.log provides the following clues...
Looking at the logs, I see the initial activation (with a different deviceId), and then it fails during the CSR
INFO Jul 10 01:48:54 [4154086784]: request : { "serialNumber": "xxxxxxxxxxxxW09", "deviceId": "421d7aba-5971-4175-91f5-7f7e5f68c4bb", "model": "SF01V", "deviceFirmwareVersion": "18.0.1.396", "vendorCode": "SO01" }
INFO Jul 10 01:49:26 [4154086784]: response : {"trackingId":"75f8c943-2124-4412-86ff-ecad898ae75e","statusCode":200,"errorCode":"ITSERVICELAYER_SUCCESS","message":"Activation successful.","data":{"se
rialNumber":"xxxxxxxxxxxxW09","deviceId":"421d7aba-5971-4175-91f5-7f7e5f68c4bb","model":"SF01V"}}
INFO Jul 10 01:49:26 [4154086784]: Activation Successfull...:)
INFO Jul 10 01:49:39 [4154312064]: certificate_signing_request() : response : {"errorCode":"ITSERVICELAYER_PROVIDER_REQUEST_ERROR","message":"Device must be activated and registered","statusCode":400
,"trackingId":"4274bb04-52c5-4d7b-afef-76779a4c12a8"}
ERROR Jul 10 01:49:39 [4154312064]: Certificate signing Failed : Device must be activated and registered...:(
After this, it tries to generate the CSR again, but with a _different_ device ID, the one that is now listed on the console as shown above. This is probably from when I attempted again to complete the registration after the first time failed
INFO Jul 10 01:55:05 [4153365888]: certificate_signing_request() : response : {"errorCode":"ITSERVICELAYER_DEVICE_NOTFOUND_ERROR","message":"Device not found","statusCode":404,"trackingId":"11fa6f4d-45df-410e-886b-235597f97d21"}
What can I do to resolve this issue and get my unit to sync? Since it's already activated according to MySophos, I'd hate to have to request a new serial and try to re-register AGAIN, especially since this unit is my only way to connect to the Internet right now.
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