Webfilter is Blocking "Video Hosting" on one device only

Question

Hi, 
 
 i have the problem that the Netflix App on my Samsung UHD TV not showing any images or menus. 
 i have a webfilter enabled but the exclusion for "Video Hosting" active. 
 On all my devices this works great. But the Samsung TV Netflix App got blocked by the Webfilter. If i deactivate Webfilter all works fine. 
 
 Also a Rule for exclude complete TV by IP isnt working. 
 
 I'm using an XG 86W with latest Firmware. 
 
 See the Blocks here:

Webfilter

2021-07-14 10:44:11

Denied

172.20.10.72

45.57.74.131

Video hosting

occ-0-2773-2774.1.nflxso.net/.../AAAABdE57lNX_U1bl2uf3mgx6nZ50oPRGYBCvW4ezoTcIRmCdqH4Xpj-6Zeb51MfbwzwsAgpMcW6HxaA5Vc3GresC5Mcng4V.webp

940

secure.netflix.com/.../darwinBootstrap.js

16002

24

Open PCAP

Webfilter

2021-07-14 10:38:55

Denied

172.20.10.72

45.57.74.136

Video hosting

occ-0-2773-2774.1.nflxso.net/.../AAAABRvsKElDquBQWUPfHHzU1RgMIOC8vcxLtH82ZG6ESjMEzXFbBzeLluoVosHqb_51W_GbRsiEkrbcG66x4mblNhGAwNjA.webp

940

secure.netflix.com/.../darwinBootstrap.js

16002

24

Open PCAP

FormerMember · Answer

Hi Bastian Seidemann , 
 I'd suggest you check out the following KBA and create a web exception for Netflix: 
 
 Sophos XG Firewall: Netflix not working when used with web proxy 
 
 Thanks,

FormerMember · Answer

Hi Bastian Seidemann , 
 Thank you for reaching out to Sophos Community. 
 Could you please confirm that the traffic of Samsung UHD TV is being forwarded from the correct rule ID? 
 As per the log viewer event, traffic for occ-0-2773-2774.1.nflxso.net/.../** URL is denied under firewall rule ID 24. 
 Please ensure that there no custom policy configured with occ-0-2773-2774.1.nflxso.net domain/keyword.

Webfilter is Blocking "Video Hosting" on one device only

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