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XGFirewall Update HA Firmware Error

Luiz Souto

Good Morning!
I have two XG135 Firewall equipment. They were HA configured and firmware SFOS15.5. To carry out the firmware update process, I removed the HA as requested in the update screen, but after performing equipment 2 it was no longer recognizable. I performed the update of equipment 1 to firmware SFOS 17.5 and then to SFOS 18.0. I'm trying to access appliance 2 through the HA configuration but it is not recognized. What would be the process to restore equipment 2?
I thank.



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    Request to share HA status from System services > High availability.

    Are you able to access equipment 2 on console?

    Click here to know more information on "How to setup a serial connection with a console cable".

    It would be great if you share console output here or in PM.

Reply
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    Request to share HA status from System services > High availability.

    Are you able to access equipment 2 on console?

    Click here to know more information on "How to setup a serial connection with a console cable".

    It would be great if you share console output here or in PM.

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