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Malware and content scanning Strange Issue

Hi,

I have a strange issue that has started this week.

When Malware and content scanning is enabled, users in our office using the a wireless connection on Windows 10, the laptop does not register that there is an internet connection (webpages load okay) also we get a message that the user needs to sign in to use the connection and www.msftconnecttest.com/redirect opens and takes the user to msn.com.

We have not changed any rules the only thing we have changed is adding a second unit for HA.

When we turn off Malware and content scanning in our LAN to WAN firewall rule the users wireless connection is all okay. It has an instant affect when the user has Firefox open there is a banner informing that you need to log in to the network and as soon as we turn off Malware and content scanning that message disappears instantly.

Any suggestions would be great as I cannot get my head around this.

Rhys



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  • Hello Rhys,

    Thank you for contacting the Sophos Community.

    If you’re able to replicate this issue please open a case with Support, a remote session is needed to see what might be causing this.

    Once you have the Case ID please, share it with us so I can follow up.

    Regards,