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OWA gets blocked from dedicated Mobile Phone Provider

GernotMeyer

Hi all,

having Sophos XG with 18.5 SFOS and OWA implemented.

It happens actually that ALL mobile phones from dedicated mobile phone provider (in this case "Deutsche Telekom") gets blocked with

error in WAF logfile: "Bad repution SXL category IPCAT_BOTS". Error 403.

Clients using WIFi or any other Mobile phone provider are fine...

So how to go around this?

Thanks for hints

Gernot



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  • FormerMember
    0 FormerMember

    Hi and thanks for reaching out to Sophos Community.

    From this log line, It seems an issue with bad IP reputation of the source IP. 

    In the WAF Protection policy, Do you have the option "Block clients with bad reputation" Enabled?

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  • FormerMember
    0 FormerMember

    Hi and thanks for reaching out to Sophos Community.

    From this log line, It seems an issue with bad IP reputation of the source IP. 

    In the WAF Protection policy, Do you have the option "Block clients with bad reputation" Enabled?

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