Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 3 replies
  • Answers 1 answer
  • Subscribers 27 subscribers
  • Views 522 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XG Home License never arrives

Mark Liddle1

Hi, I know this has been asked before but here we go.  I go through all the steps here www.sophos.com/.../sophos-xg-firewall-home-edition.aspx to download the image including putting all my details including email address in but I never receive the email.

I have logged into mysophos and there are no licenses listed.  How do you actually get a license?  I have the appliance up and running but stuck at the registration page in setup as I don't have a license number.



This thread was automatically locked due to age.
Parents
  • FormerMember
    0 FormerMember

    Hi Mark, Thanks for reaching out.

    Initially, the license which is sent over the mail is not linked with any Sophos ID. You need to manually put the license while registering the VM or the software appliance.

    The mail is received by the ID "noreply@Sophos.com" and with the Subject "Your Sophos Serial Number". 

    Verify once if this was falsely detected in any of the anti-spam filters or in your spam folder. 

Reply
  • FormerMember
    0 FormerMember

    Hi Mark, Thanks for reaching out.

    Initially, the license which is sent over the mail is not linked with any Sophos ID. You need to manually put the license while registering the VM or the software appliance.

    The mail is received by the ID "noreply@Sophos.com" and with the Subject "Your Sophos Serial Number". 

    Verify once if this was falsely detected in any of the anti-spam filters or in your spam folder. 

Children