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Webserver Protection does not accept licence

Ben@Network

Hello Community,

I've a new firewall installed with a Webserver Protection license enabled. The Sophos License Portal and the Firewall itself shows the license is activated and synced. If I create a WAF Rule I see the message

This feature requires a subscription. It can be configured but cannot be enforced without a valid Web server protection subscription.

and the rules does not handle SSL Traffic. 


Reboot the firewall does not work. After the reboot the firewall still not accept the license. 

Has anybody the same issue or a solution for this issue?

Thanks,

Ben



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  • 0

    Can you share a screenshot of the Licensing page? 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    Hello LuCar,

    here is the screenshot. The Firewall is part of an HA-Cluster. I also opened a Support Case for this issue but the Support said I should reimage the Firewall. This is no solution for me.

    Thanks,

    Ben

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  • 0 in reply to Ben@Network

    Does anybody has an idea to get the license accepted by firewall?

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  • 0 in reply to Ben@Network

    Hi Ben,

    you could try reset factory defaults, apply the licence then do a restore, might work?
    ian

    XG115W - v19.5.1 mr-1 - Home

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  • 0 in reply to Ben@Network

    It seems to be a known issue and only a cosmetic issue. So the Webadmin actually is pointing out, the license is not there, but the feature should be 100% functional. 

    Can you confirm this? 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    Hello LuCar, Hello Ian,

    In my case it is not a cosmetic issue, it is a real issue. I build a rule that listen on port 443 with a public certificate. Behind the firewall is a webserver with a self-signed certificate. If I try to access the webserver I see in my browser the self-signed certificate except the public certificate.

    To restore the firewall to factory defaults is not really possible because the firewall is far away from my site.

    Is there any possibility to start the license sync from the scratch without a factory reset?

    Thanks,

    Ben

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • 0 in reply to LuCar Toni

    Hello LuCar, Hello Ian,

    In my case it is not a cosmetic issue, it is a real issue. I build a rule that listen on port 443 with a public certificate. Behind the firewall is a webserver with a self-signed certificate. If I try to access the webserver I see in my browser the self-signed certificate except the public certificate.

    To restore the firewall to factory defaults is not really possible because the firewall is far away from my site.

    Is there any possibility to start the license sync from the scratch without a factory reset?

    Thanks,

    Ben

    If a post solves your question please use the 'Verify Answer' button.

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