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XG106 cannot join Sophos Central

Matthias Gerhardt

Hello Community,

I have tried to visualize my XG106 in Sophos Central. The appliance is shown up in the web interface but cannot be managed.

When entering the appliance Web Interface, I get some HTML code displayed where I can at least identify license issue.

Nevertheless, my appliance is having active subscriptions until summer 2022.



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  • 0

    Looks better in Chrome, the message is:

    Security Heartbeat is not available due to license issues, verify licenses. Please contact your Sophos Partner to update your Sophos Central or Sophos XG Firewall licenses.

    Who can I contact? Do I need a payed subscription to manage my local Firewall via Sophos Central?

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  • 0

    Looks better in Chrome, the message is:

    Security Heartbeat is not available due to license issues, verify licenses. Please contact your Sophos Partner to update your Sophos Central or Sophos XG Firewall licenses.

    Who can I contact? Do I need a payed subscription to manage my local Firewall via Sophos Central?

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