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can not access resources from network

Sherief Refaat

Dears,

Please i need help, this is the case:-

i have sophos xg210, and i ahve 2 lans physical the 1st lan (192.168.20.0/22) and the second lan (192.168.19.0/24) and i have 2 wans from two different isps, also i have ipsec vpn site to site tunel.

at the 1st lan (192.168.20.0/22) i have ucm grand stream with ip address (192.168.20.20/22), i can access the ucm from the 1st lan network.

from the 2nd lan network i can access all resources from the 1st lan except the ucm, also from the ipsec tunel i can access all resources from the 1st network and from the 2nd network except the ucm also the 1st network can access all resources from the 2nd network and from the ipsec tunell.

why i cannot access the ucm from the 2nd network and from the ipsectunel, please help.



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  • FormerMember
    0 FormerMember

    Hi Sherief, Thanks for reaching out to Sophos Community.

    From your description, it seems that the ucm is not able to respond to the requests coming from other networks.

    If this is a scenario where you're able to ping ucm from other networks but can't access GUI or through any application, Try these steps.

    Add a new firewall rule with source Zone as LAN and VPN | Destination Zone LAN | Source Network your 2nd LAN and VPN Network (You can keep ANY if you want) | Destination Network as your UCM's IP.

    Scroll down and select add a Linked NAT rule | Select MASQ under the option SNAT. Save this firewall rule and make sure to keep this on top and test whether you're able to access ucm from both networks. or not.

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  • FormerMember
    0 FormerMember

    Hi Sherief, Thanks for reaching out to Sophos Community.

    From your description, it seems that the ucm is not able to respond to the requests coming from other networks.

    If this is a scenario where you're able to ping ucm from other networks but can't access GUI or through any application, Try these steps.

    Add a new firewall rule with source Zone as LAN and VPN | Destination Zone LAN | Source Network your 2nd LAN and VPN Network (You can keep ANY if you want) | Destination Network as your UCM's IP.

    Scroll down and select add a Linked NAT rule | Select MASQ under the option SNAT. Save this firewall rule and make sure to keep this on top and test whether you're able to access ucm from both networks. or not.

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