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RED 15 won't connect

Youcef Rahmouni

Hi community,

I have installed a RED 15 in a branch office, gave him power and a wan cable with total access to the internet. in the other side i configured our central sophos xg 310 appliance with 18.04 Version of SFOS a RED interface to connect to the red. the problem is the red led shows only POWER & SYSTEM & ROUTER & WAN in GREEN after few moments SYSTEM & ROUTER keeps rebooting. 

In the log file of the router that the red is residing behind i can see that its communicate with the public address of my central XG310 where the red interface is configured. but it still offline. and th red keeps rebooting.

ANY HELP !!!!



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  • FormerMember
    0 FormerMember

    Hi ,

    Thanks for reaching out to the Community! 

    Could you please check if you can reach red.astaro.com through ports 3400 and 3410 from the remote location and the firewall? The RED device is rebooting because it's probably having an issue connecting to the provisioning server or no configuration available on the provisioning server. 

    Use this command to check the connectivity: telnet red.astaro.com 3400

    Thanks,

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  • FormerMember
    0 FormerMember

    Hi ,

    Thanks for reaching out to the Community! 

    Could you please check if you can reach red.astaro.com through ports 3400 and 3410 from the remote location and the firewall? The RED device is rebooting because it's probably having an issue connecting to the provisioning server or no configuration available on the provisioning server. 

    Use this command to check the connectivity: telnet red.astaro.com 3400

    Thanks,

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