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SSL VPN Access - Download not working in User Portal

Hello community,

I am facing a problem setting up the SSL VPN access for clients:

Here are the basic parameter:

Local Network Sophos XG 17 on VPS (SFOS 17.5.9)
Network with Internet-Access 192.168.200.0/24 -- WAN-IP (Port 1) 2.56.98.42
Client Network 192.168.201.0/24
GW: 192.168.200.1
-- Internal LAN (Port 2) 192.168.230.0/24

My aim is, that a device from "Client Network" can access resources in "Internal Network".

I have done the following steps:

  • I have logged into the Sophos Firewall on 2.56.98.42 and headed for Hosts and Service -> IP-Host
  • I have created two entries:
    • 1st local: 192.168.201.0/24
    • 2nd local: 192.168.200.0/24
  • I have created a new user group "Remote SSL VPN User Group" under Authentication -> Groups. Traffic / time unlimited.
  • I have created a separate user under Authentication -> User, set a password, assigned him to the new group and gave him administrative access.
  • I headed for VPN -> SSL-VPN-Access and created a new policy.
    • I have added the new user group
    • I have added both local networks (192.168.200.0/24 and 192.168.201.0/24) as permitted networks under Tunnel Access
  • I have activated User Portal and SSL VPN via WAN unter Administration -> Appliance Access
  • I went to Firewall and created a new rule:
    • Source "VPN" and Source Networks both local networks (192.168.200.0/24 and 192.168.201.0/24)
    • Destination "LAN" and Destination Network is the LAN-Network defined on the firewall (192.168.230.0/24)

Finally, I logged into the User Portal, my credentials were accepted, but no download starts after clicking "Download Configuration" under SSL VPN. I have tried download this on iPad and MacOS (Safari and Chrome).

I have also read the KB-Entry KB-000041377, which does not seems to apply to my case.



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