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Cannot Edit IPSEC VPN Connections. Page unresponsive.

Checking if anyone has ever seen something like this ?

I can create VPN Connections via wizard but cannot edit nor manually create any vpn connections.Page just seems to hang and cannot click on any object on the page.

Have tried Firefox/Chrome as well as clearing cache + private mode

Any idea how to debug this ?

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0 FormerMember over 4 years ago
Hi djdrastic,

Thanks for reaching out to the Community!

What are the model number and current firmware version on your firewall? Have you noticed a spike in resource utilization? I'd try to use a different browser or clear the browser cache to ensure it's not the browser issue.

Check out the following KBA on steps to monitor the resources on Sophos XG firewall.

Sophos Firewall: How to monitor resource utilization history via psmon using Serial Console Connection

Thanks,
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0 FormerMember over 4 years ago
Hi djdrastic,

Thanks for reaching out to the Community!

What are the model number and current firmware version on your firewall? Have you noticed a spike in resource utilization? I'd try to use a different browser or clear the browser cache to ensure it's not the browser issue.

Check out the following KBA on steps to monitor the resources on Sophos XG firewall.

Sophos Firewall: How to monitor resource utilization history via psmon using Serial Console Connection

Thanks,
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0 djdrastic over 4 years ago in reply to FormerMember

Hi this is happening on Firefox. I have somewhat of an update as if I leave Chrome or Chromium for a while and at times hit a Wait For Page button the page will eventually go responsive so the issue might be partially on Firefox's side.

On the resources side it's mostly ok with memory not going over 65% and cpu over 50% on both xg 135 and virtual xg boxes.

We have a lot of IP Host and FQDN entries so that could be contributing to slow loading times of ip host entries.
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