SFVH (SFOS 18.0.4 MR-4) - no Reports

Hi Dean Andeselic,

Thank you for reaching out to Sophos Community.

Request to share output of below commands.

==> Login to SSH > 5. Device management > 3. Advanced Shell

# service -S | grep garner

# service -S | grep reportdb

# df -kh

# tail -n 100 garner.log

# tail -n 100 reportdb.log

==> Login to SSH > 4. Device Console

console> show on-box-reports

Hello Yash

SFVH_SO01_SFOS 18.0.4 MR-4# service -S | grep garner
garner RUNNING

SFVH_SO01_SFOS 18.0.4 MR-4# service -S | grep reportdb
reportdb RUNNING

SFVH_SO01_SFOS 18.0.4 MR-4# df -kh
Filesystem Size Used Available Use% Mounted on
none 235.6M 4.5M 214.7M 2% /
none 2.9G 12.0K 2.9G 0% /dev
none 2.9G 43.9M 2.9G 1% /tmp
none 2.9G 14.8M 2.9G 0% /dev/shm
/dev/boot 127.7M 64.0M 61.0M 51% /boot
/dev/mapper/mountconf
385.4M 78.0M 303.4M 20% /conf
/dev/content 2.6G 593.2M 2.0G 22% /content
/dev/var 21.8G 18.9G 2.9G 87% /var

SFVH_SO01_SFOS 18.0.4 MR-4# tail -n 100 garner.log
tail: can't open 'garner.log': No such file or directory
tail: no files

SFVH_SO01_SFOS 18.0.4 MR-4# tail -n 100 reportdb.log
tail: can't open 'reportdb.log': No such file or directory
tail: no files

console> show on-box-reports
Local Reporting : on

Thanks too,

Dean

Dean Andeselic said:

/dev/var 21.8G 18.9G 2.9G 87% /var

It seems the report partition has exceeded its watermark limit. You can run the below command to check the watermark limit.

console> show report-disk-usage watermark

Request to purge old reports by following the below article.

support.sophos.com/.../KB-000035779

Dean Andeselic said:

/dev/var 21.8G 18.9G 2.9G 87% /var

It seems the report partition has exceeded its watermark limit. You can run the below command to check the watermark limit.

console> show report-disk-usage watermark

Request to purge old reports by following the below article.

support.sophos.com/.../KB-000035779