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XG Firewall Home Edition constantly rebooting

I'm a new user of XG Firewall Home Edition.

  • I've successfully downloaded and  installed v18.0.1.396
  • I've then configured the LAN adaptor settings.
  • Set a new a new admin password
  • The box successfully connects to the internet via the WAN port
  • It then does a mandatory update to v18.0.5.586, and reboots sucessfully.
  • Set a firewall name and timezone ok

I've received a serial number from Sophos, however when I enter the serial number, the device immediately reboots, and then proceeds to reboot again and again forever - each time it gets to the point where it asks for a password on the console.

I've tried selecting the earlier version 18.0.1.396 from the boot menu - but still still reboots immediately it gets to the password prompt.

The only option left is to install from scratch again - but i've done it twice now with the same result.  What am I doing wrong?

Hardware:

CPU:AMD A8-6600K

M/B: Gigabyte A88XM-A

Ram: 8Gb (DDR3 1600MHz)

Disk: 240Gb SATA SSD

2 NICS: one on M/B and one PCI Express.



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Top Replies

  • in reply to JasP +1 verified

    Thanks for the suggestions - I now have it working - hope this information might help someone else...

    I didn't know an 18.0.4 ISO was available, since when you sign up it downloads 18.0.1 for some reason.  I managed to find the 18.0.4 ISO on the Sophos account - although it took a bit of finding! 

    However on my first attempt with 18.0.4 exactly the same happened (without it upgrading to 18.0.5 - since from 18.0.4 the upgrade seems not to be mandatory).  Again, I entered the registration key, and it started forever rebooting.

    On my second attempt I decided to try something different, unfortunately I changed 2 things at the same time, so not sure which one solved the problem...  Firstly, I initially selected not to register the product - and decided to only enter the registration key once it was up and running through the Administration->Licencing menu.  Secondly, in the process of trying to download 18.0.4, i manged to re-register, and therefore had received another serial number by email.  I decided to try this one instead.

    One of these two things seems to have solved the problem - but not sure which one - i'm reluctant to wipe it to discover which one resolved this issue, in case i struggle to get it working again.

    Oddly now it doesn't seem to want to upgrade to 18.0.5 - on the Backup and Firmware menu pressing 'check for new firmware' reports that there are no upgrades available.  Hopefully this will resolve itself in due course.

    Jump to answer
  • The motherboard is: Gigabyte GA-B250M-D3H LGA 1151 Intel H270

    LAN cards:  Intel EXPI9301CTBLK 10/ 100/ 1000 Mbps PCI-Express Network Adapter 1 x RJ4

    Losing the Intel drivers makes a lot of sense.  Not sure how to remedy or test that.

  • Sorry, my answer was based on the mb in the first post in this thread.

    ian

    Update :- the onboard Intel chip looks to be a supported version and the other one also looks okay. When you use the console eg keyboard and display connected to the XG what does the network settings show?

    Ian

    I need a new keyboard but cannot go shopping until the latest lockdown is lifted.

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • Its been a while so I don't remember.   I will try the update again and repost.  thx