Sophos Connect client and autoconnect

Hi Andy Howard1,

Thank you for reaching out to Sophos Community.

Please ensure that you've added an internal hostname/IP address for "Auto-connect" and it should be reachable when you connect Sophos Connect.

Thank you for responding. I'm unsure from your reply where exactly this internal hostname/ipaddress is supposed to be entered.

Hi Andy Howard1,

Go to VPN > IPsec(Remote access) Advanced Settings > Connect tunnel automatically > Enter the hostname or DNS suffix to monitor. 

Reference document: IPsec (remote access)

When users sign in to their endpoint devices and can't connect to the entered hostname, the connect client will start the connection. 

Note: If you update any of the advanced settings, for the changes to take effect, you must share the configuration file again with the users. However, if users have imported the provisioning file, this file automatically updates the Sophos Connect clients on users' endpoints with the changes you make to the settings.

Thanks,

Thank you for your reply. I have now tried both a "domain.local" suffix and a business LAN DNS server address in the appropriate box but the autoconnect still doesn't run. The below is a sanitised screen shot of the XG. I did export the settings and create a new connection into the client machine. The connection is fine manually. Everything works. But if the laptop is restarted and logged into the autoconnect doesn't happen. Internet access is available, I can browse and use Teams and email. I waited 5 minutes just to be sure but still no connection until I initiate it.

Thank you for your reply. I have now tried both a "domain.local" suffix and a business LAN DNS server address in the appropriate box but the autoconnect still doesn't run. The below is a sanitised screen shot of the XG. I did export the settings and create a new connection into the client machine. The connection is fine manually. Everything works. But if the laptop is restarted and logged into the autoconnect doesn't happen. Internet access is available, I can browse and use Teams and email. I waited 5 minutes just to be sure but still no connection until I initiate it.

Hi Andy Howard1 : If from end laptop, "Sophos Connect Client" is not connected and if you check PING to IP 192.168.50.99 - what is the observation? Is it giving RTO or any other response over that system? 

Just adding to what Vishal_R said,

Could you also please share a snapshot of the Sophos Connect client?

Hi, thanks again for jumping onto this for me. This is a shot of the client:

Hi, when not connected I ping the IP address and get a RTO until I press the blue connect button. Then I get the replies. The IP in use is the IP of the DNS server on the business network.

Hi Andy Howard1,

I tried to use Sophos Connect with "Connect tunnel automatically" enabled, and it's working fine.

Below is the configuration of my LAB appliance which is identical.

where 172.22.1.19 is one of my internal server's IP address.

Could you please try installing Sophos Connect on a home machine or on a different machine and check whether it connects automatically or not?

Hi there. It is now working here too. Sorry it took a few days to respond I had a few days off work. Thanks for the help, I'm fairly certain that adding the IP address fixed it.