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Hi Support Informatique6,

Thank you for reaching out to Sophos Community.

What is the current version of 'Avira AV' and 'Sophos AV' under Backup & firmware > pattern updates?

Go to System services > Malware protection and check which antivirus engine is selected.

Also please post a snaphot of 'Malware and content scanning' from Web > General settings.

Check 'Malware' events in log viwer as well.

Thanbk you for your anbswer but it seems the last firmware version hasq been applied automatically, i think it just needed a restart .

so now everything is fine .

by the wayy i still can see that my High availabily can not work if needed,

status establisehed but my backup device is in faulty status 

Hi, 

Are you able to ping the management interface IP of the Auxiliary appliance?  If not then try to connect the console cable (BAUD 38400) and check if the appliance is running properly or has gone into Failsafe. 

Hi Support Informatique6,

The appliance gets into a Faulty status when the dedicated link port or monitored port(s) is down. It could be the bad cable, or one of the monitored ports isn't connected to the Auxiliary unit. 

I would suggest you restart the auxiliary unit first, if that doesn't work check the physical connectivity. 

In the worst case, you may need to break HA, check the auxiliary unit can still boo successfully, then re-establish HA. 

You can check the following logs to identify the issue: 

• msync.log
• ctsyncd.log
• applog.log

Thanks,

actually the ip can not be pinged, and connected with the com1 cable , i still have nothing, i restarted 'manually' by shut electrical and i still have nothing maybe an hardware problem ?

Hi even on the hardware interface, menu esc or direction button does not react

here is what i get while connected with the console cable by putty : 

What BAUD Rate Did you set while accessing the firewall? It should be 38400.

If the BAUD rate was set to 38400, then try to change the "flow control" to None and test again.

actually yes but nothing happens i can not connect to it  on port 38400