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Mail Can't Send to Outside/Outbound mail

I have some problem about mail zimbra,

like this

and smtp_main.log like this example , 

2340 2 queue-runner processes running
24412 locking /sdisk/spool/output//db/retry.lockfile
24412 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
24412 Considering: galihaes5@gmail.com
24412 unique = galihaes5@gmail.com
24412 galihaes5@gmail.com: queued for routing
24412 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
24412 routing galihaes5@gmail.com
24412 --------> router_for_notifications router <--------
24412 local_part=galihaes5 domain=gmail.com
24412 checking "condition" "${if and{{bool_lax{0}}{bool_lax{${if eq{$acl_c1}{1}{1}{0}}}}}}"...
24412 router_for_notifications router skipped: condition failure
24412 --------> batv_redirect router <--------
24412 local_part=galihaes5 domain=gmail.com
24412 checking domains
24412 batv_redirect router skipped: domains mismatch
24412 --------> static_route_hostlist_for_email router <--------
24412 local_part=galihaes5 domain=gmail.com
24412 checking "condition" "${if match_address{$local_part@$domain}{+hostlist_route_emails}{1}{0}}"...
24412 static_route_hostlist_for_email router skipped: condition failure
24412 --------> static_route_hostlist router <--------
24412 local_part=galihaes5 domain=gmail.com
24412 checking domains
24412 static_route_hostlist router skipped: domains mismatch
24412 --------> static_route_bymx_for_email router <--------
24412 local_part=galihaes5 domain=gmail.com
24412 checking "condition" "${if match_address{$local_part@$domain}{+mx_route_emails}{1}{0}}"...
24412 static_route_bymx_for_email router skipped: condition failure
24412 --------> static_route_bymx router <--------
24412 local_part=galihaes5 domain=gmail.com
24412 checking domains
24412 static_route_bymx router skipped: domains mismatch
24412 --------> static_route_bydns_for_email router <--------
24412 local_part=galihaes5 domain=gmail.com
24412 checking "condition" "${if match_address{$local_part@$domain}{+dns_route_emails}{1}{0}}"...
24412 static_route_bydns_for_email router skipped: condition failure
24412 --------> static_route_bydns router <--------
24412 local_part=galihaes5 domain=gmail.com
24412 checking domains
24412 static_route_bydns router skipped: domains mismatch
24412 --------> smart_host_route router <--------
24412 local_part=galihaes5 domain=gmail.com
24412 checking domains
24412 checking "condition" "0"...
24412 smart_host_route router skipped: condition failure
24412 --------> default_mx_router router <--------
24412 local_part=galihaes5 domain=gmail.com
24412 calling default_mx_router router
24412 default_mx_router router called for galihaes5@gmail.com
24412 domain = gmail.com
24412 set transport remote_smtp
24412 queued for remote_smtp transport: local_part = galihaes5
24412 domain = gmail.com
24412 errors_to=NULL
24412 domain_data=NULL localpart_data=NULL
24412 routed by default_mx_router router
24412 envelope to: galihaes5@gmail.com
24412 transport: remote_smtp
24412 host gmail-smtp-in.l.google.com [2404:6800:4003:c03::1a] MX=5
24412 host gmail-smtp-in.l.google.com [74.125.24.27] MX=5
24412 host alt1.gmail-smtp-in.l.google.com [2607:f8b0:400e:c00::1b] MX=10
24412 host alt1.gmail-smtp-in.l.google.com [173.194.202.26] MX=10
24412 host alt2.gmail-smtp-in.l.google.com [2607:f8b0:4023:1004::1b] MX=20
24412 host alt2.gmail-smtp-in.l.google.com [142.250.115.26] MX=20
24412 host alt3.gmail-smtp-in.l.google.com [2607:f8b0:4003:c15::1b] MX=30
24412 host alt3.gmail-smtp-in.l.google.com [64.233.171.26] MX=30
24412 host alt4.gmail-smtp-in.l.google.com [2607:f8b0:4001:c56::1b] MX=40
24412 host alt4.gmail-smtp-in.l.google.com [142.250.152.26] MX=40
24412 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
24412 After routing:
24412 Local deliveries:
24412 Remote deliveries:
24412 galihaes5@gmail.com
24412 Failed addresses:
24412 Deferred addresses:
24413 T: remote_smtp: for galihaes5@gmail.com
24413 locking /sdisk/spool/output//db/retry.lockfile
24413 Relate with Firewall rule id: 99
24413 LOG: MAIN
24413 H=gmail-smtp-in.l.google.com [2404:6800:4003:c03::1a]:25 Network is unreachable
2021-04-30 10:48:32.295 [24413] 5dSz5A-uRsR9m-0t H=gmail-smtp-in.l.google.com [2404:6800:4003:c03::1a]:25 Network is unreachable
24413 locking /sdisk/spool/output//db/retry.lockfile
24413 Relate with Firewall rule id: 99

and this is my firewall rule, 

i use sophos firewall XG450 with fimware

SFOS 18.0.4 MR-4

what shoud i do ? to trace the problem ,



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Parents
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    As you're using XG450, moving this thread to the XG Firewall group.

    Can you please share the reason for failed message(hover the mouse on 'Failed' status)?

    Is it just reported with gmail domain or with all outbound emails?

  • 24413 H=gmail-smtp-in.l.google.com [2404:6800:4003:c03::1a]:25 Network is unreachable
    2021-04-30 10:48:32.295 [24413] 5dSz5A-uRsR9m-0t H=gmail-smtp-in.l.google.com [2404:6800:4003:c03::1a]:25 Network is unreachable

    its already in the Logfiles he posted...

  • FormerMember
    0 FormerMember in reply to Florian Gall

    Hi ,

    Are you redirecting outbound email to a specific email filter/server(Smart Host)? 

    Is it a new configuration? I'd advise you to take smtpd_main logs in debugging and share them with us via personal message, or you may obscure your email addresses and IP address for discretion and post them here on the forms. If possible, send configuration screenshots to   or me via personal messages. 

    Run the following command to put the smtpd service in debug: 

    • service smtpd:debug -ds nosync 

    Run the same command to remove the service from debugging.

    Thanks,

  • I think you got that wrong. I was copy & pasting log entries from the thread starter to point out the information requested was already there

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