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Update V 18 MR-1 to MR-5 failed and became unreachable

Hi,

are there any known issues regading updating a XG 135w firewall from Version 18 MR-1 to MR-5?

Today I was updating a remote site. After that the update the firewall was not reachable via the external and internal (IPSec) inerface. I (almost) expected that on the internal Interface as this is IPSec. However the tunnel should have been rebuilded automatically.

I was really surprised that I could not been reached through the WAN Interface and the is really a problem as this is a remote site in the Netherlands (I am in Germany). I tested this successfully before the update. The MR-5 was not shown in the Update dialog and needed to be downloaded from the website and uploaded and booted in the second slot of the firewall. 

I also did a test on another firewall. The Update from MR-3 -> MR-4 worked without any issues. I was not able to do V18 MR-1 to V18 MR-5 testing on this firewall as the MR-1 was not available. Only V18 MR-4 & MR-5 are downloadable. Also on this firewall the MR-5 was not displayed for the update.

Best regards,
BeEf



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Top Replies

  • Hello Bernd,

    Thank you for contacting the Sophos Community.

    Sorry to hear you had issues upgrading to MR5, MR5 is available on the website, and being rolled out in phases to the XGs.

    Do you happen to know what is the current status of the device? did it default to factory?

    Can you open a case share the case ID and provide the following log /log/migration.log

    Also, if you have SNMP configured, try removing them before the upgrade and check if you can upgrade. (If possible).

    Regards, 

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