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Update V 18 MR-1 to MR-5 failed and became unreachable

BerndFeist

Hi,

are there any known issues regading updating a XG 135w firewall from Version 18 MR-1 to MR-5?

Today I was updating a remote site. After that the update the firewall was not reachable via the external and internal (IPSec) inerface. I (almost) expected that on the internal Interface as this is IPSec. However the tunnel should have been rebuilded automatically.

I was really surprised that I could not been reached through the WAN Interface and the is really a problem as this is a remote site in the Netherlands (I am in Germany). I tested this successfully before the update. The MR-5 was not shown in the Update dialog and needed to be downloaded from the website and uploaded and booted in the second slot of the firewall. 

I also did a test on another firewall. The Update from MR-3 -> MR-4 worked without any issues. I was not able to do V18 MR-1 to V18 MR-5 testing on this firewall as the MR-1 was not available. Only V18 MR-4 & MR-5 are downloadable. Also on this firewall the MR-5 was not displayed for the update.

Best regards,
BeEf



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  • 0

    Hello BerndFeist

    I advise you to open a support ticket .. 
    I had a similar experience in updating to MR5: the firewall however restarted with the default configuration! 
    I opened a support case; in the meantime I reverted to version 18.MR4

    Bye
  • 0 in reply to GabrieleD

    Hello GabrieleT, how did you switch 18 MR-4? I have another firewall here and when booting it I have no chance to boot into the other image. I see the BIOS screen and the next step is already the boot prompt of the 18 MR-5.
    I am able to login to the console via USB Keyboard but was not able to figure out how to boot into the other image. There are two images displayed the older one in slot 1 the newer in slot 2.Also doing a quick google search did not reveal something helpful.

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  • 0 in reply to GabrieleD

    Hello GabrieleT, how did you switch 18 MR-4? I have another firewall here and when booting it I have no chance to boot into the other image. I see the BIOS screen and the next step is already the boot prompt of the 18 MR-5.
    I am able to login to the console via USB Keyboard but was not able to figure out how to boot into the other image. There are two images displayed the older one in slot 1 the newer in slot 2.Also doing a quick google search did not reveal something helpful.

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