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RED disconnected after RMA

StefanoColombo

We have replaced an XG firewall due to hardware failure and restored the configuration from backup

All is running fine except for a RED that is not connecting anymore.

do we need to disable the RED service and enable it again to let it working ?

thanks



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    Were you able to connect RED with the new unlock code?

    Also please share red.log from the CLI.

    Login to SSH > 5. Device management > 3. Advanced Shell

    # tail -n 100 /log/red.log | grep -i "RED ID"