L2TP PSK issue

Hi Ben@Network,

Thanks for reaching out to the Community!

Could you confirm if SSMK(Secure Storage Master Key) is configured on your firewall?

The SSMK(Secure Storage Master Key) could encrypt the IPsec/L2TP preshared key.

Would it be possible for you to provide the strongswan and L2TP logs? Did you open a support case for this issue?  If not, please open a support case and send me the case number via personal message.

Thanks,

Hi Ben@Network,

The support team is currently investigating this issue with the internal ID NC-72172. Please open a support case and send me the case number via personal message. 

Thanks,

Hello,

I can‘t open a support case yet. The firewall (SG550) is my test box. When everything is ok, I migrate the SG license to XG. At the moment the XG Firewall runs with the base license.

Ben

Hi Ben@Network,

The issue(NC-72172) with the encrypted PSK for L2TP and IPsec remote access is fixed in the new refresh release of the already released v18 MR5. 

Thanks,

Hi Ben@Network, 

The new refresh release for MR5 is available now, check out the following link for more info:

• Sophos (XG) Firewall v18 MR5 (Build 586) is Now Available

Thanks,

Problem is solved with the new release of MR-5.

Thanks

Problem is solved with the new release of MR-5.

Thanks