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SFOS 18.0.4 - Could not generate reports after activating subscription

JNg

Good day everyone,

I have just activated a subscription. I've noticed I could not generate reports anymore.

I already checked traffic logging and other settings in reports settings, they were all in place.

I also tried restarting the firewall, but still the problem occurred.

Does anyone have a fix for this?



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    Refer to the article below to troubleshoot on-box reporting issues.

    support.sophos.com/.../KB-000035777

    If this doesn't help then request to share the output of below commands here or via PM.

    ==> Login to SSH > 5. Device Management > 3. Advanced Shell

    18.0.4 MR-4# service -S | grep garner

    18.0.4 MR-4# service -S | grep DEAD

    18.0.4 MR-4# service -S | grep STOPPED

    18.0.4 MR-4# df -kh

    18.0.4 MR-4# ls -lahr /var/cores

    18.0.4 MR-4# tail -n 50 /log/garner.log

    18.0.4 MR-4# tail -n 50 /log/postgres.log

Reply
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    Refer to the article below to troubleshoot on-box reporting issues.

    support.sophos.com/.../KB-000035777

    If this doesn't help then request to share the output of below commands here or via PM.

    ==> Login to SSH > 5. Device Management > 3. Advanced Shell

    18.0.4 MR-4# service -S | grep garner

    18.0.4 MR-4# service -S | grep DEAD

    18.0.4 MR-4# service -S | grep STOPPED

    18.0.4 MR-4# df -kh

    18.0.4 MR-4# ls -lahr /var/cores

    18.0.4 MR-4# tail -n 50 /log/garner.log

    18.0.4 MR-4# tail -n 50 /log/postgres.log

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