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User Portal Query

Techplay27

When I log into the user portal the information is not being recorded, e.g my usage time, download / upload etc....

Can anyone assist with why this is not working properly for me?



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  • 0

    Hello Louis,

    Thank you for contacting the Sophos Community.

    How are you authenticating to the Firewall and what policies are being applied to your user?

    Regards,

  • 0 in reply to emmosophos

    Hi there, thank you for your response.

    I haven't yet implemented an authentication method.

    Which route do I have to take in this aspect?

    STAs/NTLM or something else, ideally for single sign on

  • 0 in reply to Techplay27

    Hello Louis,

    It would depend on the number of users in your organization.

    NTLM and STAS are both good options, it would depend on the number of users.

    I would try with NTLM first and then move to STAS.

    Make sure not to configure both types of authentication for the same segment as it might cause authentication issues.

    Regards,

  • 0 in reply to emmosophos

    Hi there, thank you for the advice.

    Today made a bit of progress whereby I authenticate users using LDAP. However still getting a cert error even though I have imported the CA

    Also another question Is the active directory authentication method soley for being able to import groups?

    I have been really struggling understanding as this is my first project where I am dealing with true networking etc. Before this I was doing a lot of user support, glad to be able to take the set up, but still got a huge mountain to climb Grinning

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  • 0 in reply to emmosophos

    Hi there, thank you for the advice.

    Today made a bit of progress whereby I authenticate users using LDAP. However still getting a cert error even though I have imported the CA

    Also another question Is the active directory authentication method soley for being able to import groups?

    I have been really struggling understanding as this is my first project where I am dealing with true networking etc. Before this I was doing a lot of user support, glad to be able to take the set up, but still got a huge mountain to climb Grinning

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