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  • LDAP Auth is broken on 18 MR-5

    all auth requests on the firewall are producing "LDAP Server not found with authserver id" errors, tried to recreate the LDAP server, tried setting the LDAPserver to use an known dn instead of anonymous ... auth failed.

    ldap server is configured like the kb states https://support.sophos.com/support/s/article/KB-000035738

    had to rollback to -MR 4

  • Can you show us a screenshot of this issue? You are using LDAP server to anything specific? 

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  • we have an pretty standard OpenLDAP setup

    i don't have any screenshots but i have some logs:

    ERROR     Apr 12 06:39:47.620137 [LDAP_AUTH]: (ldapauth_handle_authrequest): LDAP_AUTH: LDAP Server not found with authserver id 4
    ERROR     Apr 12 06:39:47.620155 [LDAP_AUTH]: (ldapauth_handle_authrequest): LDAP_AUTH: LDAP Server not found with authserver id 3
    ERROR     Apr 12 06:39:47.620266 [access_server]: check_auth_result: VPN/SSLVPN/MYACC Authentication Failed
    MESSAGE   Apr 12 06:39:47.620301 [access_server]: (update_admin_access_table): ### Admin user authentication failed from IP xx.xx.xx.xx
    MESSAGE   Apr 12 06:40:02.521909 [access_server]: tlvserver_process_request: GOT ALERT.EXECUTE_HEARTBEAT
    ERROR     Apr 12 06:40:15.155300 [access_server]: ldapauth_bind: bind failed: Invalid credentials
    ERROR     Apr 12 06:40:15.155311 [access_server]: ldapauth_test_auth:'ldap.xxx.xx:389': bind failed for user: 'uid=xxxxxx'
    ERROR     Apr 12 06:40:20.247596 [LDAP_AUTH]: (nsg_decryption): failed to find needed_length for :

    ERROR     Apr 12 06:40:20.247613 [LDAP_AUTH]: (pg_db_handle_get_ldap_server_config): LDAP server password decryption failed
    ERROR     Apr 12 06:40:20.247620 [LDAP_AUTH]: (pg_db_handle_get_ldap_server_config): LDAP server: password not found, will not add server
    ERROR     Apr 12 06:40:20.247624 [LDAP_AUTH]: (pg_db_handle_get_ldap_server_config): couldn't added LDAP server 'ldap.xxx.xx:389'

  • Did you configure your SSMK in MR3 (Set the Secure Storage Master Key)? Seems like the database could not migrate the password.

    Check the /log/migration.log for any migration errors after/while migration to MR5. 

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Reply
  • Did you configure your SSMK in MR3 (Set the Secure Storage Master Key)? Seems like the database could not migrate the password.

    Check the /log/migration.log for any migration errors after/while migration to MR5. 

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