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no upgrade version since Sophos XG SFOS 17.5.12 MR-12

Christophe SALESSE

Hello,

I have a version of Sophos XG "SFOS 17.5.12 MR-12", and I no longer have an update offered by Sophos, when I click on "search for new firmware", I have the message next: "Search for new firmware failed". Why does my Sophos no longer check for new firmware versions. So I cannot upgrade to version 18.

thank you for your help



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    Hello there,

    Thank you for contacting the Sophos Community.

    Check under System >> Administration >> Central Management. If this one is turned on, turn it off, and click again under System >> Backup & Firmware >> Firmware >> Check for new Firmware

    If the issue persists check the /u2d.log for any clues.

    /log/u2d.log

    Regards, 

Reply
  • 0

    Hello there,

    Thank you for contacting the Sophos Community.

    Check under System >> Administration >> Central Management. If this one is turned on, turn it off, and click again under System >> Backup & Firmware >> Firmware >> Check for new Firmware

    If the issue persists check the /u2d.log for any clues.

    /log/u2d.log

    Regards, 

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