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Apple TV with XG V18 issue when attempting to add a TV provider in settings

FormerMember
FormerMember

Hello everyone. I'm hoping someone out there with experience running Apple TV with XG v18.4 could lend a hand. I recently added a  Apple TV HD to my network and when attempting in settings to add a TV provider, selecting any of them from the long list of options, I get the following error "Your TV provider service is temporarily unavailable". I had already created a firewall rule for it without any web policy or traffic scanning enabled, allowed outbound to any service and host and added my Apple TV to the rule as a MAC host. I placed the rule above any other rule where the traffic could get outbound unintended. I did also try disabling IPS to no avail. The Apple TV traffic is getting through the desired rule just fine and show and movie previews play, I can log in and out and updates all work fine but I cannot resolve this error. Logs don't indicate anything unusual with the traffic. Have any of you out there experienced this issue with the same or very similar configuration? Bypassing XG entirely allows the device to work normally. I guess I could hang a consumer grade router off a DMZ and likely get it working that way but I'd like to have it on the same segment as the rest of my regular devices to use some of the additional features. I appreciate the help.  



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  • FormerMember
    0 FormerMember in reply to rfcat_vk

    Hi Ian,

    I may be confused, are we still talking about inside of the firewall rule under security features? I can't seem to see any allow all option. If I attempt to tick enable use proxy instead of DPI engine, it wont allow me to unless I first select scan HTTP and HTTPS. I may not be looking in the right place though. Perhaps you can guide me to the right spot? Thanks.

  • When you expand the web icon there is a drop down box with a number of options, you select the allow all.

    ian

  • FormerMember
    0 FormerMember in reply to rfcat_vk

    Thanks Ian that sorted the problem. I was overlooking allow all under the web policy drop down in the rule. DPI has been stepping on my feet a lot lately. I had to go back to web proxy because DPI was limiting my download speeds severely. Hopefully that bug will be squashed soon. Thank you again for helping me out. I appreciate it.