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Heartbeat a través de un RED 15W

Christian Garcia2

Buenos días.

Tengo un problema con un RED 15W configurado en modo Standard/split.

 

Añado en el RED las rutas que tienen que ir a través de él contra el XG de la oficina principal y todo correcto, pero a la hora de crear las reglas en el XG para separar los accesos por departamentos, si en la regla del firewall marco la opción "Match known users" me corta el acceso a todo el mundo y si desmarco dicha opción vuelve a funcionar correctamente todo.

 

Tras revisar todas las configuraciones creo que es porque a través del RED 15 no se registra el Heartbeat del equipo cliente contra el XG ya que si en el XG voy a current activities-->live users no aparece ningún equipo que está detrás del red y por ese motivo al crear las reglas y añadir las personas en los departamentos que tienen que tener acceso no funciona ya que el XG no detecta el equipo a través del tunel.

 

Los equipos están añadidos a un dominio.



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Since it’s a standard/split tunnel configuration, you would have to add the IP address 52.5.76.173 to the XG firewall's split network. Let us know how it turns out for you once you add the IP address.

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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Since it’s a standard/split tunnel configuration, you would have to add the IP address 52.5.76.173 to the XG firewall's split network. Let us know how it turns out for you once you add the IP address.

Children
  • 0 in reply to FormerMember

    Good Morning.

    First of all, thank you very much for the contribution. I have added the IP 52.5.76.173 in the RED and it checks that there are already people who appear in the XG Live Users correctly and the IP they have in the other office.

    The other problem that I have detected with the RED is that there are people who do not appear and others if in Live Users -> Heartbeat. I have tried to update the endpoint of the computers that do not appear in the XG, connect by wifi to the NETWORK, try with other network sockets in the office but they still do not appear in Live Users.

  • FormerMember
    0 FormerMember in reply to Christian Garcia2

    Hi ,

    If the configuration on the Sophos firewall for RED is correct, then I would suggest you open a support case at support.sophos.com for further investigation. You might have to investigate an endpoint as well to identify if they’re sending a heartbeat or not. 

    Thanks,

  • 0 in reply to FormerMember

    Thank you very much for the help,

    I will continue investigating because it only fails with 3 computers, the rest work correctly.