Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

DNS Issues

Hello, I have a user who is utilizing the Sophos XG 86w firewall for a home office. They way it is set up has her home internet split to allow her work network as well as her home network. She connects to the networks via wireless. So she has an SSID for her home network and an SSID for her work and she is using the built-in wireless feature in the firewall. When she is browsing the web on her personal laptop, she gets a splash page from the firewall stating that "The website you requested cannot be accessed. It might work of you try again later". When looking at the reason for the message it says "The DNS server did not respond to our request for an address lookup" Does anyone know of what I can look through the firewall for? The web filtering is not on. Thank you very much for your help.



This thread was automatically locked due to age.
Parents
  • FormerMember
    0 FormerMember

    Hi ,

    Thanks for reaching out to the Community! 

    Is the client traffic for the wireless network configured as a bridge to AP LAN or a separate zone? Is this issue occurs for all the web traffic? 

    Did you configure external DNS servers? When an issue occurs, are you able to ping google.com or 8.8.8.8? 

    Thanks,

Reply
  • FormerMember
    0 FormerMember

    Hi ,

    Thanks for reaching out to the Community! 

    Is the client traffic for the wireless network configured as a bridge to AP LAN or a separate zone? Is this issue occurs for all the web traffic? 

    Did you configure external DNS servers? When an issue occurs, are you able to ping google.com or 8.8.8.8? 

    Thanks,

Children