Hi,
About a month ago we "upgraded" to the XG 330 and I have had to contact support, I tried calling, creating a ticket, emailing support, and sending support Messages via Twitter. All I get are replies requesting that I try various solutions that I have tried before, or I am told that an agent will contact me shortly and I never receive a call. When you do get hold of the support agent via the phone the line quality is so bad I can hear myself and I have to wait for the agent to respond as their seems to be a 3-4 second delay.
Earlier today I contacted support and I could not hear the agent on the Phone all I heard was a dog barking and chickens in the background.....seriously?
Before I used to contact Cyberoam support via the live chat option and they used to remote support and resolve most issues immediately...I am very disappointed in the level of service from Sophos or should I say lack of service.
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