LogMeIn client opens but fails to connect to clients when XG SSL/TLS inspection is on. I've tried changing most of the inspection settings without success. The default exclusions for TLS decryption include logmein.com etc but have no effect. The only options I appear to have at the moment are to leave SSL/TLS inspection off (not ideal) or to add a very large list of ip exclusions for LogMeIn. We're using SFOS 18.0.4 MR-4. Any suggestions of how to sort this please?
The web filter error log includes:
2021-03-10 16:13:06Web filtermessageid="16002" log_type="Content Filtering" log_component="HTTP" log_subtype="Denied" status="" fw_rule_id="6" user="xxxxxx" user_group="Open Group" web_policy_id="12" web_policy="" category="" category_type="Acceptable" url="" content_type="" override_token="" response_code="" src_ip="xxx.xxx.xxx.xxx" dst_ip="64.74.17.192" protocol="TCP" src_port="63840" dst_port="443" bytes_sent="0" bytes_received="0" domain="" exception="" activity_name="" reason="HTTP parsing error encountered." user_agent="" status_code="403" transaction_id="" referer="" download_file_name="" download_file_type="" upload_file_name="" upload_file_type="" con_id="xxxxxxxxx" app_name="" app_is_cloud="0" override_name="" override_authorizer="" used_quota="0"
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