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Can not add IP Host to mail exception

I am trying to add an exception to my Mail protection rules. Somehow i am not able to select existing IP Hosts.

When i add one on the fly i can use that but i cannot alter that rule anymore as the used IP Host is not recognized.

Is this a known bug or am i missing something?



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    We tried to add an email exception on our lab device with an existing IP host and it works fine, also can edit/alter the configuration. We tried this on lab devices running with firmware version v17.5.15 MR-15 and v18.0.4 MR-4

    Can you please share the current running firmware version on the firewall?

    Also please post a snapshot of an error.

  • Hello Yash, thank you for you're response.

    First i'll show you 5 existing IP Host which i would like to use in an exception rule:
      

    When i create a new exception i do the following:
     

    Now i would expect to see the 5 existing IP Hoste and be abble to selctthem.This is not the case.

    So i deleted the 5th ip host in the above shown table (name ending with -eop-5) an did the follwing:
    1.  add a new exception, gave the rule a name,  ticked the Greylisting box
    2. i want to add  a ip host and did this:

    Then after hitting save button i received a green bar saying that teh IP host was added succesfully, resulting in this:


    No IP Host is being shown.
    I now try to save the created exception and receive the following error:

    Hope this helps a little to analyse a bit mor. If you have follow up questions i'll be happy to answer them.

    Thanks.

  • FormerMember
    +1 FormerMember in reply to Peter-Paul Gras

    Email exception only allows adding an IP host configured with 'IP address' type.

  • That explains it all. Thank you you for clearing that up.